Last Updated: March 31, 2025
1. Communications Policy
Official Communication Channels
- Main office phone: 613-779-9044
- Company email: info@quintesmarthomes.com
- Quoting Software: Portal IO
Documentation
To ensure the protection of all parties, Quinte Smart Homes maintains a documented trail for communications, service requests and agreements. Customers must adhere to this process by communicating through the official communication channels outlined above.
- Text messaging is limited to confirming appointment times or reminders only. Text messaging technicians for service requests, change orders or anything other than scheduling will be directed to the company’s main communication channels.
Client Professionalism
You agree to treat staff with the same courtesy and professionalism you expect in return.
Communication with staff is limited to business-related matters only. Any form of harassment, abuse or threatening behaviour will not be tolerated.
Unless there’s an emergency directly related to a scheduled service, staff will respond to non-urgent inquiries during normal business hours.
We offer paid service packages with dedicated on-call availability if you require after-hours communication and support. Please inquire with our office for details and pricing.
Change Orders
Additional services and/or products requested verbally will be recorded as a change order and must be approved by the client prior to installation. All change orders must be paid and settled immediately upon acceptance. Change order payments are due on the same day as the invoice and can be made via e-transfer to accounting@quintesmarthomes.ca.
If a change order is requested during installation, it must be paid at the time of a change order invoice. Late payments will be subject to additional fees.
Outstanding change order balances must be paid in full before project completion. Quinte Smart Homes reserves the right to pause all remaining work until payment is received.
2. Project Terms
For large projects, there is a rough-in phase and a final phase. If we cannot complete the job on the scheduled visit due to delays on the client’s end, including lack of readiness or failure to communicate with Quinte Smart Homes, additional fees for transportation, labour and time will apply.
Any changes requested by the client during/after the installations may result in additional charges and delays. We encourage final decisions to be made before proposal acceptance.
3. Client Responsibility for Contractors
The client is responsible for ensuring that third-party contractors do not interfere with Quinte Smart Homes equipment or the installation process. Any damages or delays caused by third-party contractors are the client’s responsibility and may result in additional charges and delays.
4. Product Recommendations
Your quote includes products specifically recommended to ensure optimal performance for your project. Please be aware that if any products are removed upon request, we cannot guarantee the same level of performance. If you have any questions about a product’s function, please don’t hesitate to ask. If a change order is requested to remove products, the client agrees to accept a revised quote and acknowledges the possibility of reduced performance. Additional fees may also apply for any necessary on-site visits to address issues related to the performance of modified or lower-grade products over time.
5. Material Removal
If materials are requested for removal after the down payment has been made or the order has been processed, a 40% restocking fee will apply. Some products cannot be removed, as they may be essential for the functionality of other equipment.
6. Labour Terms
Labour is quoted based on Monday – Friday regular business hours. In the event the client requests different hours, the terms are as follows.
- Weekend labour is time and a half.
- Holiday labour is double.
- From the location of the warehouse, driving to a client’s property over an hour is charged as labour.
To see our holiday hours, visit www.quintesmarthomes.ca/contact.
7. Warranty
Please note if we are not the original suppliers, we cannot extend a warranty for parts and equipment.
8. Payment Terms
If the client chooses to use Visa or MasterCard to pay the project invoice, there will be credit card service fee added to the total.
9. Payment Plans
Payment plans are available through Financeit. To apply online, visit www.quintesmarthomes.ca/financing.
10. Changes to Terms
Quinte Smart Homes reserves the right to change these terms at any time.
Contact Us
Quinte Smart Homes reserves the right to change these terms and conditions at any time without notice. For the latest terms and conditions, please contact Sarah Stone, Marketing Manager at Quinte Smart Homes, at 50 Dundas St E, Belleville or email info@quintesmarthomes.ca.