FAQ
Frequently Asked Questions
Do you install WiFi cameras?
We do not install cameras that operate on WiFi.
All our systems are hardwired for maximum reliability and security. WiFi cameras are prone to signal drops, security interference and limited storage capacity, typically relying on SD cards that can’t reliably record continuous, high-quality footage.
Our systems typically require 120 volts for power and we run proper Cat5e or Cat6 cabling for both power and data, ensuring a professional-grade, dependable setup.
How much does a security system cost?
Please visit this resource page to learn more about costs.
Do your staff work on commission?
Quinte Smart Homes’ staff do not run on commission and are paid a fair living wage.
This means you will have a relaxed, pressure-free experience with us.
Our team is here to offer honest advice and recommend only the products we stand behind as a company.
Do you have electricians on staff?
Yes! Quinte Smart Homes is owned and operated by Justin Davidson, a master electrician, and we have electricians on staff.
Do you work with any budget?
We understand that every client’s budget is different and unique to their specific needs.
To serve you best, we ask that you share your budget with us upfront. This allows us to recommend equipment that fits within your range while giving you an understanding of the pros and cons of different options and packages at various price points so you can make an informed decision.
Please note that we only install our supplied equipment because it’s imperative to our brand that we stand behind products with strong reliability, longevity and user experience.
If you require financing, we offer options through Finance It.
What can I expect on a formal quote?
For projects over $1,000, we require a site visit to ensure our quote is accurate and the price you’re given is the price you’ll pay, with no surprises once the job is done.
Most projects require a deposit on equipment before we place any orders. Labour is billed separately and only due once the project is fully completed. Payments are typically divided into smaller stages.
Your formal quote will include:
- Items used for your project
- Financial summary outlining the total cost for equipment and one for labour
- Updated Project Terms and Conditions
- Payment Schedule, detailing your deposit amount for equipment and the remaining labour payment due upon job completion.
Please note: We do not provide itemized pricing for individual equipment pieces. We bundle products to secure the best possible rates through our distributors, passing those savings along in the total. In some cases, certain equipment needs a specific component, so they must go together and cannot be priced à la carte. The equipment total is firm and non-negotiable.
What does labour include?
Professional installation ensures everything works correctly and securely and is under warranty. This includes testing, setup, device configuration and ensuring your network can handle the system.
We list this as “Labour” on your quotes and invoices. While you may see us on your property for just a few hours, our labour includes much more than on-site work:
- System design, layout planning and equipment management
- Ordering, inventory control and staging equipment before arriving
- Cloud service and account setup tailored to your system
- Firmware updates
- Travel time to and from your property
- Communication and coordination with third-party contractors, when needed
Why should I choose your company vs. a lower-priced competitor?
We price our services based on the quality, education, experience and resources we bring to every job.
We use professional estimating software to keep projects on track and fairly priced for the type of work and equipment involved.
Think of it like this: A dentist, plumber or lawyer charges based on their skill, experience, equipment and the costs of running a professional business, and this is how we also operate.
We understand we may not fit every project and budget, and that is okay. What matters most to us is working with clients who respect our pricing, process and team’s time.
If you’re looking for someone who will cut corners to meet the lowest price, we may not be the right fit. But if you want a partner who respects your time, delivers with integrity, and treats your project as if it were their own, then you’ve found the right team 🙂
Where are you located?
Our office location is:
411 Dundas St E
Unit C
Belleville, Ontario
K8N 1E7
Please note that our old address is 50 Dundas St E.
Do you service my city?
Maybe! We are located in Belleville, Ontario. However, we have completed projects from Toronto to Ottawa.
If a client is over 1 hour from our office, we charge the time it takes to and from our office to your property.
Our office location is 411 Dundas St E Unit C Belleville, ON K8N 1E7.
Do you have a showroom?
No. Our showroom is currently being built at 411 Dundas St E, Unit C in Belleville, Ontario. This location is our office and warehouse. The showroom will be on the second floor. You can follow our Facebook or Instagram accounts for updates or sign up for an email announcement.
How does billing work?
Once a job is complete, an invoice will be sent within 1 week of a service. Payment is completed by cheque or e-transfer.
At this time, Quinte Smart Homes has paused online payments until the end of October 2025 as we set up our new online payment portal.
Do you offer military discounts?
We’re proud to offer $100 off any service over $1,120.00 as our way of saying thank you. Just mention this discount when inquiring about your project, and we’ll be happy to apply it.
To confirm eligibility, we ask to see one of the following forms of ID in person at the time of quoting:
- Active Service Military ID Card
- CF One Card (for family members and veterans)
Please note that we do not store or record your ID information. We simply need to verify proof of status in person.
Do you sponsor local events?
We consider sponsorships that are mutually beneficial and align with our goals. To be considered, please send a detailed sponsorship package (including expected attendance and event information) at least 6 months in advance so we can review it during our budgeting process.